Mega Shop is committed to protecting intellectual property rights. We work with rights owners to remove infringing listings and maintain a trustworthy marketplace for all our customers.
Intellectual property includes protected creations of the mind: brands, creative works, and inventions. Mega Shop respects these rights and takes action against violations.
Trademarks: Brand names, logos, and slogans
Copyrights: Books, photos, videos, music, and writings
Design rights: Unique product shapes and aesthetics
Patents: Innovative inventions and technical solutions
What this policy covers
We address reports for listings that may violate intellectual property rights across our platform.
Counterfeit products and branded materials
Unauthorized use of trademarks or brand logos
Copyrighted photos, videos, and product descriptions
Protected product designs and packaging
Pirated software and digital content
How to report an infringement
If you own intellectual property being infringed on Mega Shop, you can submit a detailed report with supporting evidence.
Your full legal name and valid contact email
Rights ownership proof (registration certificate, brand documentation)
Direct URLs to the infringing product listings
Clear description of the violation and how your rights are impacted
Statement confirming accuracy under penalty of perjury
Authorization to act as the rights holder or representative
Evidence requirements
To expedite investigation, provide comprehensive supporting documentation.
Trademark or copyright registration certificates
Official brand website links proving ownership
Side-by-side comparison images if applicable
Previous communications or cease-and-desist letters
Product images showing brand marks or protected content
Description of how the listing violates your rights
What happens after a report
Our Trust & Safety team thoroughly investigates each report following a strict process.
Acknowledgment of your report within 24-48 hours
Initial review of evidence and policy compliance
Seller notification and opportunity to respond (usually 10 days)
Detailed investigation by our IP specialists
Suspension of listings pending resolution if warranted
Final decision and notification to both parties
Escalation to account restrictions for repeat violations
Types of violations and actions
Different violations result in proportional enforcement outcomes.
First violation: Listing removal and formal warning (7 days to comply)
If your listing was removed, you can appeal our decision by providing additional evidence.
Submit appeals within 30 days of removal notification
Provide new evidence not previously considered
Clearly explain why the removal decision was incorrect
Our team will conduct a thorough re-review
Successful appeals result in listing restoration
We are committed to fair and accurate decisions
Contact our IP team
Have questions about intellectual property rights or need to report an infringement?
Email: ip-reports@megashop.com
Response time: 24-48 hours for initial acknowledgment
For urgent matters: Use our support center priority queue
Fill out the official IP complaint form for faster processing
Include all requested information for quicker resolution
❓ Frequently Asked Questions
How long does it take to investigate a report?▼
Most reports are investigated within 5-7 business days after all evidence is received. Complex cases may take up to 14 days. You'll receive updates throughout the process via email.
What happens if my report is approved?▼
Approved listings are removed immediately and the seller receives a violation notice. The seller may request additional consideration within 30 days. Your information is kept confidential unless you authorize otherwise.
Can I appeal if my listing was removed?▼
Yes! You have 30 days to submit an appeal with new evidence. Appeals are reviewed by a separate team member to ensure impartiality. Provide specific information about why the removal was incorrect.
Do I need registered trademarks to report?▼
While registration strengthens your case, we can investigate unregistered trademark claims if you can demonstrate genuine use and creation of original content. Always provide your best evidence.
What if I make a false report?▼
False reports are taken seriously. Multiple false reports result in restrictions or suspension of your reporting privileges. Intentional abuse may result in legal action by affected sellers.
Need Help with an IP Issue?
Our Trust & Safety team is ready to assist you. Submit a detailed report with all supporting evidence.