Minimum Order Value

Most orders can be placed normally, but some campaign bundles may have minimum checkout values.

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General policy
When minimum value may apply

General policy

Standard checkout is available for regular items. Promotions or partner campaigns may apply extra minimum rules.

When minimum value may apply

Special seasonal promotions
Bulk/order bundle offers
Selected delivery campaign windows

❓ Frequently Asked Questions

How long does it take to investigate a report? ▼

Most reports are investigated within 5-7 business days after all evidence is received. Complex cases may take up to 14 days. You'll receive updates throughout the process via email.

What happens if my report is approved? ▼

Approved listings are removed immediately and the seller receives a violation notice. The seller may request additional consideration within 30 days. Your information is kept confidential unless you authorize otherwise.

Can I appeal if my listing was removed? ▼

Yes! You have 30 days to submit an appeal with new evidence. Appeals are reviewed by a separate team member to ensure impartiality. Provide specific information about why the removal was incorrect.

Do I need registered trademarks to report? ▼

While registration strengthens your case, we can investigate unregistered trademark claims if you can demonstrate genuine use and creation of original content. Always provide your best evidence.

What if I make a false report? ▼

False reports are taken seriously. Multiple false reports result in restrictions or suspension of your reporting privileges. Intentional abuse may result in legal action by affected sellers.

Need Help with an IP Issue?

Our Trust & Safety team is ready to assist you. Submit a detailed report with all supporting evidence.

Report a Violation