Need help? Use this support center to quickly resolve order, payment, and delivery issues.
For urgent order questions, contact us with your order ID and phone number so the team can trace your order faster.
Most reports are investigated within 5-7 business days after all evidence is received. Complex cases may take up to 14 days. You'll receive updates throughout the process via email.
Approved listings are removed immediately and the seller receives a violation notice. The seller may request additional consideration within 30 days. Your information is kept confidential unless you authorize otherwise.
Yes! You have 30 days to submit an appeal with new evidence. Appeals are reviewed by a separate team member to ensure impartiality. Provide specific information about why the removal was incorrect.
While registration strengthens your case, we can investigate unregistered trademark claims if you can demonstrate genuine use and creation of original content. Always provide your best evidence.
False reports are taken seriously. Multiple false reports result in restrictions or suspension of your reporting privileges. Intentional abuse may result in legal action by affected sellers.
Our Trust & Safety team is ready to assist you. Submit a detailed report with all supporting evidence.
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