Safety Centre

Use these safety guidelines to protect your account, payments, and personal information.

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Account safety
Payment safety

Account safety

Do not share OTP or verification codes
Use strong passwords and update periodically
Log out on shared devices

Payment safety

Confirm checkout URL before payment
Avoid unknown third-party payment links
Report unusual payment prompts immediately

❓ Frequently Asked Questions

How long does it take to investigate a report? ▼

Most reports are investigated within 5-7 business days after all evidence is received. Complex cases may take up to 14 days. You'll receive updates throughout the process via email.

What happens if my report is approved? ▼

Approved listings are removed immediately and the seller receives a violation notice. The seller may request additional consideration within 30 days. Your information is kept confidential unless you authorize otherwise.

Can I appeal if my listing was removed? ▼

Yes! You have 30 days to submit an appeal with new evidence. Appeals are reviewed by a separate team member to ensure impartiality. Provide specific information about why the removal was incorrect.

Do I need registered trademarks to report? ▼

While registration strengthens your case, we can investigate unregistered trademark claims if you can demonstrate genuine use and creation of original content. Always provide your best evidence.

What if I make a false report? ▼

False reports are taken seriously. Multiple false reports result in restrictions or suspension of your reporting privileges. Intentional abuse may result in legal action by affected sellers.

Need Help with an IP Issue?

Our Trust & Safety team is ready to assist you. Submit a detailed report with all supporting evidence.

Report a Violation