Return and refund policy

We want customers to understand when a return is possible, how refund requests are handled, and what steps to follow if an item arrives damaged, incorrect, or unsuitable. This page gives a clear overview of our return and refund process.

Policy overview

Return requests should be made as soon as possible after delivery so the issue can be reviewed quickly.
Products must generally be returned in a condition that allows verification, including original packaging where possible.
Damaged, defective, or incorrect items should be reported with clear details and, where possible, photos for faster review.
Refund approval may depend on product condition, order verification, and whether the item qualifies under our return terms.

Intellectual property policy

Mega Shop respects intellectual property rights and expects sellers, partners, and customers to do the same. If you believe that any content, product listing, image, brand reference, or other material on the platform infringes your intellectual property rights, you can contact us so the issue can be reviewed.

Claims should include enough detail to identify the content or listing in question and the right being asserted.
Where possible, reports should include supporting information such as ownership details, registration references, or links to the original protected work.
We may review, restrict, remove, or request clarification about reported material while the issue is being assessed.
False, incomplete, or misleading reports may delay action, so clear and accurate information is important.

If you need to report an intellectual property issue, please use our support channels and provide the product link, screenshots if available, and any proof of ownership that helps us verify the complaint faster.

Return and refund policy

Policy overview

Intellectual property policy

Find something good for every day.